We changed GP to use "Update" rather than "Replace" and low and behold network opened PDF's have been open for over 24 hrs without an error, blank page, or single hiccup. Apparently Microsoft changed the way that Replace behaves via Group Policy on Win 8, Win 10, and Server 2012 machines and now says to use "Update" to map the drives.Īfter resolving the crashing tax software issue it occurred to us maybe PDF's are also being affected by the "Replaced" mapped drives. Support for said software informed us of a problem if Group Policy was using "Replace" to map network drives. We were having an issue with some Tax software crashing randomly. Tried different profiles on the computer. Was using X Standard, so tried using a trial of DC. Troubleshooting Done: Reinstalled Adobe, even used the Adobe Cleanup tool. This is for Windows 10 running Adobe X and DC, PDF's opened from the network (locally opened PDF's are fine) have random blank pages after sitting idle for some time. and we actually found something that fixed (for us) this exact issue. Poured through the countless forums going back years. Changed network drive mapping from Replace to Update.Change User GP refresh policy update interval.Change Computer GP refresh policy update interval.They function with no issues.Īfter searching I plan on doing to following to resolve the issue: If not, then I am going to investigate issues with network shares refreshing.ĮDIT: Files opened copied locally to desktop do not have this issue. I am going to test the file on local desktop first and see if the pages go blank. I wonder is this drop of connection the the share is causing Acrobat to display blank pages. My users are currently having network Windows Explorer windows close randomly. After reading through this post I am beginning to think it may have something to do with Mapped Drive GPO refreshing on my network shares that host all the PDF files. All brand new Windows 10 computers with i7's and 16GB of RAM. I also have this issue viewing PDF documents locally using Acrobat DC Pro. Still if that does not work Please check this link also.ĭisplay PDF in browser Adobe Acrobat DC, Acrobat Reader DC If you see an error message: " Acrobat failed to connect to a DDE server" open Adobe Reader and select Edit > Preference > General, and uncheck “Enable Protected Mode”. Once the pop-up is enabled, it may open automatically, or you may need to refresh the page you were on.Ħ. Look also for pop-up alerts near the top of the browser and enable the pop-up if you trust the site - the publishers' sites that we link to may be trusted as they are known to us. This should permit the download to go ahead next time you download a file from the host.We have done so for Ingenta - see the link to a separate FAQ on this.ĥ. Another thing to try, in Internet Explorer, is to add the host site to the Trusted sites policy, go to Tools > Internet Options > Security tab > Trusted sites (green tick) > Trusted sites button > add the host to the zone, for example *. > click on Add button and Close and OK (server verification is not required). If you still have a problem opening a PDF please also try changing your connection speed setting: open Adobe Reader, go to Edit > Preferences > Internet and under "Internet Options" change the connection speed from 56 Kbps to 112 Kbps.Ĥ. Refreshing the page will change the behaviour to read the PDF inside the browser frame.ģ. If you still encounter a problem you can also fix it by choosing Tools > Options > Applications tab > look for a drop down for Adobe Reader (or Adobe Acrobat) which should be switched to "Use Adobe Acrobat in Firefox". Firefox may report that the Adobe Reader plug-in needs updating - just click on the grey icon to open the PDF. Firefox is available from the Start menu > All Programs > Central Software folder > Browsers folder > Firefox 24.0 (or later versions). Depending on your new setting the PDF should open, either inside the browser or, if you selected Open PDF outside the browser, a new Adobe Reader window should open, this time outside the browser with all the content displayed.Ģ. Then close down Adobe Reader so that the setting change takes effect. Open Adobe Reader, go to Edit > Preferences > Internet and either tick, or untick, “Display PDF in browser”.
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